Reflective Products Help & Common Questions – Get Answers Now

1.Are you a manufacturer?

Yes, we have two factories—one for heat transfer printing and another for reflective materials. With over a decade of experience, we have exported to more than 100 countries.

2.Can we get free samples?

Yes. We can provide certain quantity of free samples for review, please feel free to contact us.

3.Do you accept custom orders?

Yes, we welcome both OEM and ODM orders.

4.Do you have products in stock?

Yes. We keep stocks for regular products and can be sent out immediately. Please feel free to contact us for more details.

5.Do you accept small orders?

Yes, we accept small orders. Please contact us for details.

6.How long does it take to produce custom orders?

Production time depends on order quantity and customization requirements. Typically, it takes around 7 - 15 days.

7.What shipping methods do you offer?

We offer shipping by sea, air, and express (DHL, FedEx, UPS, etc.), depending on your needs.

8.How long does shipping take?

Shipping time varies by destination and method. Express shipping takes about 3 - 7 days, while sea shipping may take 15 - 45 days.

9.What payment methods do you accept?

We accept T/T, PayPal, Western Union, and L/C. Please check with us for details.

10.What if I receive defective or incorrect products?

Please contact us immediately. We will resolve the issue with a replacement or refund.

1.Are the reflective fabrics AZO-free?

Yes. We update our OEKO-TEX 100 and REACH certificates annually to make sure our reflective fabrics are AZO-free.

2.Are the reflective fabric poisonous metal free?

Yes. We have REACH report to proof that our reflective fabric is poisonous metal free.

3.In case we want different widths of reflective fabric, can you cut it for us?

Yes. The full width of reflective fabric is around 140cm. We provide free cutting according to customers' requirements.

4.What certificates do you have?

Our products are certified by SATRA, CALCOAST, AWTA, TEXTEST, UL, SGS to meet the requirements of EN20471, ANSI107:2015, CSA-Z96, AS NZS 1906, EN 469, NFPA 701, NFPA 2112, NFPA 1971, EN 14116, ASTM F 1506 etc.

5.Can we print our company logo on the reflective fabric?

Yes. We can do customized printing on the surface or back side of the reflective fabric.

6.Is reflective fabric washable?

Yes. Our reflective fabric is washable. Washing cycles of different products varies from 5 to over 100 times to meet different customers' requirements. We also have reflective fabric that can endure industrial wash and dry cleaning.

7.How do you define the washing cycles?

It means that after being washed for certain cycles according to international washing standards (ISO 6330 for home wash, ISO 3175 for dry cleaning and ISO 15797 for industrial wash), the reflective value is higher than 100 cd/(lux•m²) (measured from angle 5°12′).

8.What are the main requirements of EN20471 and ANSI 107 toward reflective fabric?

Requirements for reflective fabric mainly include reflective coefficient, physiological and washing performance. 1) When measured on new product at 5.0° entrance and 0.2°observation angles, reflective coefficient shall be greater than 330 cd/lx.m². 2) After exposure test like abrasion, flexing, folding at cold temperatures, rainfall etc. the retro reflection coefficient shall be greater than 100 cd/lx.m². 3) After at least 25 washes, the reflective coefficient shall be larger than 100 cd/lx.m².

9.Can you purchase the target fabric for us, and sell us the printed reflective fabric?

Yes. We have brother factories who are manufacturing all kinds of fabrics for decades. We can purchase the fabric according to your fabric samples, and send you the final printed reflective fabric and the MOQ is 500 square meters.

10.What's the difference between spandex reflective fabric and thin spandex reflective fabric?

Normal spandex reflective fabric uses thicker spandex base fabric(around 200 gsm/m²), while thin spandex reflective fabric uses lighter base fabric (around 100 gsm/m²). The latter one is more suitable for outdoor outer - shell or running jackets.

11.Is the spandex reflective fabric two - way stretch or four - way stretch?

Our standard spandex fabric is four - way stretch, we can also customize for you and change to your required base fabric.

12.What's the composition of spandex base fabric?

Spandex base fabric is composed of 86% polyester and 14% spandex. In case you want to change to different composition, we can also customize for you.

13.Can I order colored spandex reflective fabric?

Yes. We can customize color spandex reflective fabric for you. Please provide the Pantone No. of your wanted color, and we'll make small swatches for color confirmation before mass production.

14.If we want to change the base fabric of reflective fabric, can you customize for us? And what's the MOQ for that?

Yes. We'll test the base fabric see if it's suitable for coating. If the test results is ok. We can customize for you and the MOQ is 500 square meters.

1.What's the difference between cotton and aramid backing flame retardant reflective tape?

Cotton is treated by flame retardant agent, while aramid is innate flame retardant. Cotton backing is more economical compared with aramid one. Customers can choose according to their own requirements.

2.What certificates do you have for FR reflective tape?

Our flame resistant reflective tape is certified by SATRA, CALCOAST, AWTA, TEXTEST, UL, SGS to meet the requirements of EN20471, ANSI107:2015, CSA-Z96, EN 469, NFPA 701, NFPA 2112, NFPA 1971, EN 14116, ASTM F 1506 etc. Please contact our sales to send the certificates.

3.How is the washing performance of fire resistant reflective tape?

Our silver and warning FR reflective tape can be home washed (according to ISO 6330) or dry cleaned (according to ISO 3175) for over 50 cycles.

4.Can you provide perforated flame retardant reflective tape?

Yes. we can provide perforated FR reflective tape with or without sewing line. Please contact our sales for more details.

1.How to choose appropriate heat transfer film for my fabric? Is free sample available?

Yes. Our company can provide free samples for testing. If possible, we'd highly suggest customers to send the target fabric to our factory. Our technical person will try different heat transfer film on the fabric and do washing test after that, then we'll recommend you the appropriate heat transfer film with heat conditions, and send samples to you for testing.

2.Will you guide for us how to heat apply your heat transfer film?

Yes. We'll send you the operation guide, handling precautions and reason analysis to frequently occurred problems. Also in case of any questions during your sample testing, we'll ask our technical person to analyze and send you the solution report. We'll do everything to make sure you get the best heat condition before mass production.

3.How many kinds of reflective heat transfer films do you have altogether?

We have reflective heat transfer film targeting different base fabrics such as non - stretchable, stretchable, flame retardant, water repellent, industrial wash or PU fabrics etc. We also have heat transfer film specially made for engraving or laser cutting, and also multiple segmented reflective heat transfer films.

4.Can we order reflective heat transfer logos? Is free sample available?

Yes. We can customize reflective logos according to your artwork. We can provide several pieces of free samples for your reference.

5.What's the MOQ of reflective heat transfer logo?

We don't have specific MOQ for reflective logos. We can accept small quantity orders as well.

6.Can we customize different shapes of segmented reflective heat transfer film?

Yes. We can make molds according to your artwork and then do mass production.

1.Can we customize different webbing colors?

Yes. We keep in stock the regular colors like fluorescent yellow, orange, black etc We can also customize different colors of webbing as per customers' requirements.

2.Can we customize different width of reflective webbing?

Yes, we can customize different widths of reflective material and webbing as per customers' requirements.

3.Can we customize reflective webbing with different patterns?

Yes, we can customize various reflective patterns according to different requirements of our customers.

1. What's the most regular specification for reflective piping, can we customize different width or cores?

Different customers will have their own requirements, and we can customize as per their requirements. The most common reflective piping is made of 1.3cm reflective fabric sewing on 1.7cm polyester fabric, with cotton cores inside.

2. What's the requirement of reflective fabric used on reflective piping?

Since reflective piping is used for sewing on clothing which requires the reflective fabric to be slightly stretchable, otherwise, it will wrinkle after sewing on clothing. So the reflective fabric we are using is slightly elastic bias cutting one.

3. Can we order different colors of reflective piping?

Yes. You can send us your wanted colors, and our sales can check whether we have reflective fabric of the same color in stock, if not, we can customize for you this color reflective fabric, then make reflective piping accordingly.

4. Do you keep in stock the stretchable reflective tape? Can you cut to required width for us?

Yes. We keep in stock the stretchable reflective fabric and can cut to various width according to customers' requirements. The most common widths for reflective binding is 1cm or fold 2cm in half.

1. What's the difference of reflective yarn made of fabric and PET film?

Reflective yarn made of PET film is suitable for knitted products with low requirement of tensile strength, and reflective yarn made of fabric has better tensile strength, but with a little big higher price.

2. What's the minimum width of reflective yarn you can provide?

We can cut the reflective fabric to as thin as 0.5mm, please contact our sales for more details.

1. Can we customize different shapes of reflective PVC logos or hangers?

Yes. We can make for you the reflective logos or hangers made of reflective PVC film, please send us the samples or design artwork.

2. Can we make customized printing on the reflective PVC film?

Yes. You can send us your design artwork for customized printing.

3. Can we customize different colors of reflective PVC film?

Yes. Please send us the pantone No. of your wanted colors, we can customize according to your requirement.

1. Can we customize logo printing on the safety vest or reflective jacket?

Yes. Logo printing is available with silk screen printing, offset printing or reflective logo heat transfers on front and back side of the safety vest.

2. Can we customize different colors of reflective vests or jackets?

Yes. Of course. Please provide us samples or Pantone No. of your wanted colors. But please note that some colors can’t pass EN20471 or ANSI/ISEA 107 standard, in case you have requirements to pass standards, please check with our sales in advance.

3. Does the fabric and reflective tape used on the safety vest/jacket comply to EN 20471 and ANSI/ISEA 107?

Yes. The fluorescent yellow/orange fabric and reflective tape we used can all comply to European and American standards. In case you want to use other colors, please check with our sales in advance. Some colors esp. dark colors can’t meet the requirements.

4. Do you have the compliance certificate of safety vests/jackets to EN 20471 or ANSI/ISEA 107 standards?

Since we have hundreds of different styles of safety vests/jackets. We are not able to make certificate for every designs. We only make certificates for several common styles. But we can provide you the compliance certificates of both fabric and reflective tapes, so that it will be much easier for you to make the clothing certificate.

5. Do you have the safety vests/ jackets in stock?

Yes. We keep stock for some regular styles to meet the requirements of some customers who need them urgently. Please check with our sales for more details.

6. Can we customize different styles of safety vests/jackets?

Yes. OEM or ODM is available. You can send us your sample vest or design artwork to customize your own safety vests/jackets.

7. I don’t have much experience in the size, label, logo designs etc. of safety vest/jacket, can you guide for me?

Yes. We have our own design team and our sales is very experienced, we can provide you any guidance you need with patience.

8. Do you have vests/jackets with pockets?

Yes, we have vests/jackets with pockets. We offer various styles and many have practical pockets for storing small items. Feel free to ask for more product details.

1. What are reflective safety products?

Reflective safety products are items that are designed with reflective materials to increase visibility in low-light or nighttime conditions. These products are commonly used for safety purposes in outdoor activities, transportation, and personal use.

2. Are your reflective products durable?

Yes, all of our reflective products are made from high-quality materials designed for long-lasting durability. They are weather-resistant and built to withstand daily wear and tear, ensuring reliable performance over time.

3. Can reflective products be used for pets?

Yes, we offer reflective pet products, including leashes, collars, and harnesses etc. These are designed to enhance the visibility and safety of pets during nighttime walks or in low-light conditions.

4. How do reflective products work?

Reflective products work by reflecting light from vehicle headlights or other light sources back to the driver, making the wearer or object more visible from a distance. This helps improve safety, especially in low-visibility situations.

5. Can I use your reflective products in extreme weather conditions?

Yes, our reflective products are designed to be effective in a wide range of weather conditions, including rain, snow, and fog. They are made with weather-resistant materials to maintain visibility and durability.

6. Are the reflective materials safe to use?

Yes, all of our reflective products are made from non-toxic, environmentally safe materials. They are designed to meet international safety standards for use in various environments.

7. Do the reflective products lose their brightness over time?

With proper care, our reflective products retain their brightness for a long time. However, excessive exposure to direct sunlight and rough handling may gradually reduce the reflectivity. But generally, they can serve you well for several years.

8. Can reflective products be customized with logos or designs?

Yes, we offer customization options for many of our reflective products. You can add logos, text, or custom designs to products like keychains, accessories, and outdoor gear. Please contact us for more details on customization.

9. What are the suitable uses for your reflective accessories?

Our reflective accessories are great for various activities such as jogging, cycling, walking at night, or working in low - light environments. They can be easily attached to clothing, bags, or gear to increase visibility.

10. How do I care for and maintain my reflective products?

To ensure maximum effectiveness, clean your reflective products regularly using mild soap and water. Avoid harsh chemicals or abrasives that could damage the reflective surface. Store products in a cool, dry place when not in use to maintain their longevity.

1. Are your heat transfer prints environmentally friendly?

Yes, our heat transfer prints comply with international safety and environmental standards. They are certified with Oeko-Tex Standard 100, ensuring that the products are free of harmful substances and meet global environmental requirements.

2. How do you ensure the quality of your heat transfer prints?

We follow strict quality control processes, inspecting each batch of heat transfer prints for color, clarity, durability, and wash resistance. We ensure that every product meets international quality standards and maintain consistency for every shipment.

3. How is the color fastness of heat transfer prints?

Our heat transfer prints offer excellent color fastness, resistant to fading or discoloration even after multiple washes. We use high-quality water-based inks and advanced transfer technology to ensure long-lasting and stable color.

4. How do you ensure the durability of the heat transfer prints?

We conduct tests on different fabrics to ensure the durability of the heat transfer prints. Whether it's cotton, polyester, or blended fabrics, we select the most suitable transfer materials and conduct strict testing to ensure the print's longevity under normal wear and wash conditions.

5. Can I customize the heat transfer print?

Yes, we provide logo customization based on customer requirements. Customers can provide design artwork or opt for our design services.

6. What is the delivery time for custom heat transfer prints?

The delivery time for custom heat transfer prints is typically 7 to 15 working days, depending on the order quantity and complexity. For urgent orders, we offer expedited production to ensure timely delivery.

7. Do you provide pre-production samples?

Yes, we offer pre-production samples for customer approval. Customers can confirm the design and print quality before mass production begins, ensuring satisfaction with the sample.

8. Do you support small batch orders for customization?

Yes, we accept small batch custom orders. Whether it's small sample orders or customized production, we provide flexible manufacturing capabilities to meet the diverse needs of our customers.

9. Can I provide fabric for heat transfer processing?

Yes, we offer heat transfer printing services. You simply need to send your pre-positioned fabric to our factory, and we will process it accordingly. For more details, please feel free to contact us.

10. Are your heat transfer prints suitable for children's apparel?

Yes. Our heat transfer prints use eco-friendly materials and are certified with Oeko-Tex Standard 100 baby-grade certification, ensuring safety for children's skin. We have long-term collaborations with several well-known children's apparel brands in Canada, ensuring high product quality and safety.

1. Are your silicone printing materials environmentally safe?

Yes, our silicone materials meet EU REACH regulations and are OEKO-TEX Standard 100 certified, ensuring they are free from harmful substances like heavy metals and formaldehyde.

2. Can you customize colors for silicone printing?

Yes, we offer custom color matching based on Pantone colors or your provided samples.

1. Are your woven labels eco-friendly?

Yes, our woven labels comply with international environmental standards, including OEKO-TEX Standard 100 certification, ensuring they are free of harmful chemicals and safe for consumers.

2. Can woven labels be customized with logos and designs?

Yes, we offer fully customizable woven labels. Customers can provide their logo or design artwork, and we will work with you to produce high-quality, detailed labels that match your branding.

3. How durable are woven labels?

Woven labels are highly durable and resistant to fading, wear, and fraying. They are designed to withstand washing and regular use without losing their shape or color.